Privacy Policy
Gautam and Gautam Group
Effective Date: May 20, 2026
Welcome to Gautam and Gautam Group.
At Gautam and Gautam Group, we value the trust of our customers, travellers, website visitors, business associates, and partners. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.
This Privacy Policy explains how Gautam and Gautam Group (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, processes, and protects your information when you access our website, contact us, make bookings, or use any of our travel and tourism-related services.
This Privacy Policy should be read together with the Terms and Conditions of Gautam and Gautam Group.
1. About Gautam and Gautam Group
Gautam and Gautam Group is engaged in the business of travel, tourism, holiday planning, tour operations, transportation arrangements, accommodation assistance, pilgrimage and leisure travel services, domestic and international travel packages, and related tourism services.
Registered Office
Gautam Complex, Main Road
Nekpur, Budaun
Uttar Pradesh – 243601, India
Official Website
Contact Email
2. Acceptance of Privacy Policy
By accessing our website, submitting information, communicating with us, making a booking, or using any services provided by Gautam and Gautam Group, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with any part of this Privacy Policy, you should discontinue the use of our services and website.
3. Information We Collect
We may collect various categories of information depending on the nature of your interaction with us.
A. Personal Information
We may collect:
-
Full Name
-
Date of Birth
-
Gender
-
Nationality
-
Residential Address
-
Contact Number
-
Email Address
-
Emergency Contact Details
-
Passport Information
-
PAN Card Information
-
Aadhaar Information (where legally required)
-
Visa and Permit Information
B. Booking & Travel Information
-
Tour Package Details
-
Flight Information
-
Hotel Preferences
-
Meal Preferences
-
Travel Itineraries
-
Transportation Requirements
-
Special Assistance Requests
C. Financial & Payment Information
-
Billing Details
-
Transaction Information
-
Payment Records
-
Foreign Exchange Documents
-
GST Information
D. Technical & Website Information
When you access our website, we may automatically collect:
-
IP Address
-
Browser Type
-
Device Information
-
Operating System
-
Website Usage Data
-
Cookies and Analytics Information
-
Session Data
4. How We Collect Information
Information may be collected through:
-
Website enquiry forms
-
Booking forms
-
Emails and customer support interactions
-
Telephone conversations
-
Travel agents and franchise partners
-
Online booking systems
-
Promotional campaigns
-
Social media communication
-
Cookies and analytics technologies
5. Purpose of Collecting Information
We collect and process your information for lawful business purposes including:
A. Providing Travel Services
-
Tour booking and confirmations
-
Hotel and transportation arrangements
-
Visa and documentation assistance
-
Travel coordination
-
Customer support
B. Operational & Administrative Purposes
-
Invoice generation
-
Payment processing
-
Record maintenance
-
Internal administration
-
Customer communication
C. Legal & Regulatory Compliance
-
RBI and KYC compliance
-
Immigration requirements
-
Government regulations
-
Taxation compliance
-
Fraud prevention and verification
D. Marketing & Communication
-
Sending travel offers
-
Sharing updates and newsletters
-
Promotional campaigns
-
Service announcements
-
Customer relationship management
E. Website Improvement
-
Enhancing user experience
-
Website analytics
-
Security monitoring
-
Technical troubleshooting
6. Sharing of Information
To provide our services efficiently, we may share your information with trusted third parties including:
-
Airlines
-
Hotels
-
Transport operators
-
Visa facilitation providers
-
Insurance providers
-
Payment gateway providers
-
Government authorities
-
Travel partners and contractors
Such sharing shall only be done for legitimate operational, legal, regulatory, or service-related purposes.
We do not sell customer personal information to third parties.
7. International Data Transfers
For international travel services, your information may be transferred outside India to foreign governments, embassies, airlines, hotels, or overseas service providers as required for travel arrangements.
By using our services, you consent to such international transfer of information wherever necessary.
8. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
-
Improve website functionality
-
Personalize user experience
-
Analyze website traffic
-
Enhance website security
-
Remember user preferences
Users may disable cookies through browser settings; however, certain website features may not function properly after doing so.
9. Data Security
We implement commercially reasonable security measures and safeguards to protect your personal information against:
-
Unauthorized access
-
Data misuse
-
Alteration
-
Loss
-
Disclosure
-
Cyber threats
While we strive to maintain high standards of security, no digital platform or online transmission can be guaranteed to be completely secure.
10. Retention of Information
We retain customer information only for as long as necessary:
-
To fulfill contractual obligations
-
To provide travel-related services
-
To comply with legal and regulatory obligations
-
For accounting and audit purposes
-
To resolve disputes
-
To enforce agreements and policies
After such period, information may be securely deleted, destroyed, or anonymized.
11. Customer Rights
Subject to applicable laws, customers may have the right to:
-
Access their personal information
-
Request correction of inaccurate information
-
Withdraw consent where applicable
-
Request deletion of information
-
Opt out of promotional communications
Requests may be submitted to us through our official communication channels.
12. Third-Party Websites
Our website may contain links to third-party websites or services. Gautam and Gautam Group is not responsible for:
-
Privacy practices of third-party websites
-
External content
-
Security policies of third parties
-
Information handling practices of external platforms
Users are advised to review the privacy policies of third-party websites independently.
13. Photographs, Videos & Promotional Usage
During tours, events, or travel activities, photographs and videos may be captured for operational, promotional, advertising, marketing, and social media purposes.
By participating in our tours or services, you grant Gautam and Gautam Group permission to use such photographs, videos, testimonials, feedback, or travel-related media for lawful business and promotional purposes unless specifically objected to in writing prior to the commencement of the tour.
14. Children’s Privacy
Our services are generally intended for individuals booking travel services directly or through guardians. Personal information relating to minors may only be processed in connection with bookings made by parents or legal guardians.
15. Changes to This Privacy Policy
Gautam and Gautam Group reserves the right to modify, update, amend, or revise this Privacy Policy at any time without prior notice.
The updated Privacy Policy shall become effective immediately upon publication on the following official policy page:
Privacy Policy & Terms Updates Page
Users are encouraged to review this page periodically to stay informed about any updates or changes.
16. Communication Policy
All official communications from Gautam and Gautam Group may be sent through:
-
Email
-
SMS
-
WhatsApp
-
Telephone
-
Website notifications
-
Courier or postal communication
Communications sent to the contact details provided by the customer shall be deemed to have been properly communicated.
17. Governing Law & Jurisdiction
This Privacy Policy shall be governed and interpreted in accordance with the laws of India.
Any disputes arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Budaun, Uttar Pradesh, India, in accordance with the applicable Terms and Conditions of Gautam and Gautam Group.
18. Contact Us
For questions, concerns, requests, or grievances regarding this Privacy Policy or your personal information, you may contact:
Gautam and Gautam Group
Gautam Complex, Main Road
Nekpur, Budaun
Uttar Pradesh – 243601, India
Website
Phone
+91-5832-267070
Final Acknowledgement
By using the website, booking any service, or interacting with Gautam and Gautam Group, you acknowledge and agree that you have read, understood, and accepted this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.
